Subscription, Payment & Refund Terms

1. Free trial

Every new business account starts with a free trial lasting 14 days from sign-up. During the trial the Customer Assistant (website and WhatsApp) and Booking can be used with the Credits allotted to the trial plan. No payment details are requested for the trial.

When the trial ends your account does not move to a paid plan by itself and you are not charged. Remaining trial Credits expire, the assistants stop answering and your booking page stops taking new bookings, but your data and settings are not deleted. When you choose a plan you continue where you left off.

Trial Credits cannot be exchanged for cash, transferred or refunded.

2. Plans and Credits

Paid plans are monthly subscriptions. Each plan includes a set number of Credits you can use during the billing period. Current plans, prices and Credit amounts are shown on the Subscription page in the panel.

A Credit is the unit that measures use of the Services. Credits spent on AI features are calculated from the size of the operation (the amount of text the model processes); Booking uses a fixed daily number of Credits for each day it is switched on; some channel operations such as WhatsApp template messages may use Credits too. The current usage rules and a breakdown of your spending are in the panel.

Credits unused in a period do not roll over and expire at the end of the period. Credits cannot be exchanged for cash, transferred to another account or refunded.

A minimum Credit balance is required to start an operation. So that a conversation in progress is not cut off, the balance may go negative to a limited extent; a negative balance is deducted from the next period's Credits.

If you run out of Credits during a period you can upgrade your plan or buy an add-on Credit pack. Add-on packs expire at the end of the period in which they were bought.

The scope and fee of custom-priced plans are agreed separately in writing.

3. Prices and taxes

Prices are shown in the currency displayed on the Subscription page and exclude VAT and similar taxes unless stated otherwise. For orders outside Türkiye, Paddle calculates the tax at checkout; where the reverse-charge mechanism applies, the invoice says so.

We may change prices. We will announce price increases by e-mail and in the panel at least 30 days in advance; the new price applies from the first billing period starting after the notice. If you do not accept the increase you can cancel before it takes effect.

4. Payment and invoicing

The subscription fee is paid in advance at the start of each billing period. The period renews monthly from the day the subscription started. If you have a saved payment method the fee is collected from it at the start of each period; otherwise you pay according to the payment instructions sent to you.

Payments from businesses in Türkiye are taken through iyzico, a payment institution licensed under Turkish Law No. 6493. Outside Türkiye, our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for these orders: it sells the subscription, collects the payment and any tax, and handles payment questions and refunds for them. Your card details are not stored on Mesaifix servers.

Invoices are issued electronically — by us for payments in Türkiye, by Paddle for orders outside Türkiye — and sent to your billing e-mail address; you can also see past invoices in the panel. You are responsible for the accuracy of your billing details, including any VAT identification number.

If a payment fails we will tell you and retry. If payment is not made within 7 days of the notice, paid features may be suspended. During suspension your existing bookings and data are kept; features reopen once payment is made.

5. Changing plans

• Moving to a higher plan takes effect immediately: the price difference for the rest of the period is charged pro rata and the Credit difference is added to your account pro rata.
• Moving to a lower plan takes effect at the end of the current period.
• Moving from the trial, or from an expired trial, to a paid plan starts a new monthly period with the full Credit allowance.

6. Cancellation

You can cancel your subscription any time from the panel or by writing to info@henartech.com. Cancellation takes effect at the end of the period you paid for; you keep using the Services until then and are not charged for the next period.

Cancelling does not delete your account. To delete your account and data, use the Settings page in the panel. Copies of data and deletion are explained in the Terms of Use.

7. Refunds

Your first payment is refundable in full if you ask within 14 days of it and have not used the paid plan yet — that is, the assistants have answered no customer conversations and no bookings have been taken since the payment. After that, subscription fees for periods already started are not refunded; no partial refund is made for the remaining days when a subscription is cancelled mid-period. We do refund in the following cases:

• a duplicate charge, or a charge for the wrong amount, for the same period (the excess),
• the Services being unavailable for more than 72 hours in total in a billing period for a reason attributable to us (the part of that period's fee proportional to the outage),
• our terminating the Agreement without just cause, or materially restricting a paid feature (the pro-rata fee for the unused period),
• your cancelling before a change to the Agreement or prices takes effect because you do not accept it (the pro-rata fee for the unused period).

You can send a refund request to info@henartech.com within 30 days of the charge. Approved refunds are made to the original payment method within 14 days of approval; how long it takes to appear depends on your bank.

Used or expired Credits and add-on Credit packs are not refunded.

8. Right of withdrawal

Mesaifix serves only businesses acting for commercial or professional purposes. Statutory consumer withdrawal rights therefore do not apply.

If mandatory law nevertheless gives you a right of withdrawal, you may exercise it by sending a clear statement to info@henartech.com within the statutory period. The amount you paid is refunded within 14 days of our receiving your notice.

9. Contact

For questions about subscriptions, payment and refunds, use the Support section of the panel or write to info@henartech.com. We reply within 5 business days at the latest.

Legal name

Henartech Yazılım Ltd. Şti.

MERSIS no. (central registration number)

0461123092500001

Address

Yenişehir Mah. Çevlik Sk. Kurudere Apt. No: 2 İç Kapı No: 9, Merkez/Bingöl, Türkiye

Registered e-mail (KEP)

henartechyazilim@hs01.kep.tr

E-mail

info@henartech.com

Website

mesaifix.com